Clear answers about booking, your business profile and EuroZena plans.
Clear answers about booking, your business profile and EuroZena plans.
All questions and answersAt businesses with online booking, choose a treatment, staff member and available time. Check the details before confirming. You pay the business for the treatment; EuroZena does not take this payment online. Contact businesses without a booking calendar directly.
Use the secure link in your confirmation while the business's notice period allows it. After that deadline, or if the link does not work, contact the business. The business's own terms apply.
You need an account with a verified email address. Without a linked appointment, you can write one general review per business. The verified booking label appears only for a matching past appointment in the calendar. Owners cannot review their own business; authors can withdraw their review.
Yes. Your salon profile, treatments, opening hours and contact details are visible. Upgrading is optional.
Your own website, themes, a booking calendar with staff and treatment durations, and local SEO features. Your business content stays in your language.
Plus and Studio offer a 7-day trial, once per business. A payment method is required upfront at checkout. Afterwards, โฌ4.99 or โฌ14.99 is billed automatically each month, excluding applicable VAT. Cancel before the trial ends to prevent this billing.
Open billing settings in your dashboard and go to the secure Stripe portal. There you can see the end date and stop renewal. During a trial, cancel before it ends to prevent the subsequent monthly charge.
Yes. Create several business profiles under one account. Each profile has its own plan, address, team and calendar.
No. The platform is available in 30 languages, but your business name, description and services remain in the language you enter. Choose the language that suits your customers and check your own text.
No. Technical SEO, relevant local pages and structured data support discoverability. Rankings and traffic are not guaranteed.
Check your spam folder and the email address you entered. For your account, you can request another verification email. If an appointment confirmation is missing, ask the business whether the booking is in its calendar before booking again.
For treatments and appointments, contact the business shown in your confirmation or its profile. For your EuroZena account, website or subscription, use this contact form, hello@eurozena.com or +31 6 2002 0723.